HEY! FAQ

 

GENERAL INQUIRIES

 

WHAT IS VINA?

VINA is a San Francisco-based company dedicated to building technology that supports, inspires, and empowers women to leverage connection and community for all facets of life. Our iOS app, Hey! VINA, can help you find and connect with new friends in your city and neighborhood.


WHO CAN USE HEY! VINA?

Hey! VINA is made for self-identified women over the age of 16+ who would like to connect with other women in their area for platonic friendships. Currently, the app is only available for iOS users.


WHERE CAN I USE HEY! VINA?

Everywhere! As of the most current app update, Hey! VINA is available for download in all global markets, but we can’t guarantee that there will be users in all locations. Help us grow in your area by sharing Hey! VINA with the women in your life.


WHY DOES THE APP LINK TO MY FACEBOOK PROFILE?

Linking to Facebook allows us to validate your gender and bring in some of your basic profile details. We're building other login methods that will keep the platform a secure and safe space (sorry, gentlemen) while providing options for those who don't use Facebook.


WHAT IS ✌️VINAZINE?

✌️VINAZINE is our fabulous, fun, flirty company ‘zine that empowers our vinas through dialogues and profiles on women that live by the VINA mission. Sign up for regular updates through our newsletter!


IS THERE A HEY! VINA APP FOR ANDROID?

Our magnificent Product team is working hard to bring you an Android version. Stay tuned, vinas!


USING HEY! VINA

 

HOW DO I GET STARTED ON THE APP?

Update your profile by clicking on the Settings icon (bottom right menu) > Click “View/Edit Your Profile” > Edit. The more personality you include in your Current Status, the more likely you are to get swiped right!

ICYMI: Swiping right indicates that you’re interested in becoming friends with someone. Swiping left tells us that you’d like to pass. 

You’ll receive a message in your inbox if you are a match. Pro tip: start a conversation with your match right away. For other pro tips, our company blog ✌️VINAZINE is a great resource for app hacks.


WHO WILL I BE MATCHED WITH?

Your vina matches are based on your quiz results, favorite activities, and life stage, as well as your age and location preferences. Whether you feel forever 21 or entering your flirty 30s, you will receive profiles for women just like you.

We’re constantly working on our algorithm to make sure you get the most out of your matches!


HOW CAN I SEND MESSAGES?

You can only message someone if the two of you have matched. Your Messages icon will lead to your inbox. You will receive an introduction to your vina match. Feel free to say hey in your private chat. Until then, keep swiping right!


WHAT IF I UNINTENTIONALLY SWIPED LEFT AND REMOVED AN AMAZING VINA FROM MY CARD STACK?

Oh no! We are sorry to hear that. At the moment, we don’t have a feature that allows you to reset your swipe, but Take-backsies will be available soon.


HOW DO I DELETE MY ACCOUNT?

If Hey! VINA isn't working out for you at the moment, you can take a pause and disappear from other vinas’ card stacks by hiding your account. Just go to Settings > Click on the “Hide Your Profile” toggle.

If you want to delete your account, go to Settings > Account Settings > Click on the “Deactivate Account” toggle. We’ll miss you, but you can come back at any time. We hope that you return soon!


VINA PARTNERS AND PRESS

 

DOES THIS PARTNERSHIP WITH TINDER MEAN WE'RE GOING TO START SEEING MEN IN MY CARD STACK?

Hey! VINA will remain a women-only social connection platform. As our investor and mentor, Tinder will help us scale our app to reach even more users around the world.


Does Tinder have access to my user information?

Tinder will not have access to your user information.


How does the partnership with Tinder affect my experience in the app?

Your experience will be crafted by our vision for Hey! VINA. We will make sure that the app will provide you a fun and safe space to connect with other women. Like any good mentor and investor, Tinder will advise and provide us with the perspective and resources to dream and build big.


OMG, I ♥ Hey! VINA. How can I partner or act as an ambassador for VINA?

First of all, you’re amazing! Vinas like you are why we’re working so hard to build an inspirational product. If you represent a company, please reach out to us at [email protected] If you’re interested in collaborating with us as a content creator, check out our VINA Society page for our ambassador program.